Client Service Performance Standard
We are committed to serving and educating the public in a professional, impartial and efficient manner. Quality service will be accomplished by ensuring that skilled and motivated employees are responsive to the needs of our clients.
We will demonstrate our commitment to client service by being responsible, dependable and proactive professionals. We honor the right of every client to contribute, be heard and to be treated with dignity. We will fulfill our duties and responsibilities in a fair and impartial manner. We will be honest and trustworthy in our relationships with the public.
Because we, as an agency, place a high value on client satisfaction, all employees will be evaluated annually on their service to our clients.
Please let us know about your experience. You may call our Constituent Services office at 614-644-1331 or Toll Free 888-278-7101.